MAKE SURE YOUR MOVING COMPANY HAS GOOD ANSWERS TO THESE QUESTIONS.
People don’t always realize just how risky moving can be. Think about it. You’re trusting total strangers to handle and transport your stuff – literally every single thing you own in the world. Just because they drive a truck and push a dolly doesn’t mean they have the skills and experience to know what they’re doing.
Before you hand over the massive responsibility for your belongings to any mover, ask them to take a little quiz:
- What moving services do you offer, and can I just pay for the ones I use?
- What free services do you offer?
- How long will my move take?
- Do you offer fixed-rate pricing?
- Are your cost estimates guaranteed in writing?
- Do you charge add-on fees like fuel surcharges and large item fees, and what are they?
- What is your claims rate?
- What is your referral and repeat customer rate?
- Do you provide certified moving consultants free of charge?
- Are your trucks just delivery trucks or are they real moving trucks?
- Are your workers employees or temp labor?
- Do you offer customer support 7 days a week?
1. What moving services do you offer, and can I just pay for the ones I use?
Hourly movers are renowned for offering limited services. When they do offer any, they’re bundled into standard packages so you pay for them whether you use them or not!
At Moovers, we do things differently. That’s because we’re not just your mover – we’re your moving solutions provider. We offer a full range of services for residential, commercial and long-distance moving, including a wide variety of packing options and washer/dryer hookups and related help. You only pay for those services you need. We adjust your guaranteed flat-rate fee to reflect your customized moving solution.
2. What free services do you offer?
Hourly movers aren’t big on free services because they’re not in business of solving all your moving problems. Their biggest selling point is their super-low hourly rates and they focus on that – even though you pay more with them because they pile added fees onto your bill.
At Moovers, we’re here to solve all your moving problems, which is why we believe every move deserves the following free services:
- A FREE certified moving consultant to help with every aspect of your move.
- Super Stack Boxes that are sturdy, patented and designed for moving.
- FREE assembly and disassembly of standard beds and dressers with mirrors.your furniture and appliances.
- FREE home protection for door jambs and banisters.
- FREE item protection for your belongings on our moving trucks.
- FREE wardrobe service using our custom Move-A-Closet boxes.
- FREE guaranteed fixed price in writing before you move.
3. How long will my move take?
The length of your move depends on many factors, like how many items you’re moving, how large they are, how far you are moving and so on. Some of these things you cannot control but others you can.
One factor that dramatically increases your move time is using hourly rate movers. Hourly movers do everything they can to add more hours to your move so they get a bigger check, like using smaller trucks, loading fewer items so they can make more trips and more, which you can read about Hourly Rates.
Unlike other movers, we offer guaranteed flat-rate pricing, which means we earn the same fee no matter how long your move takes. We don’t have any incentive to move slowly so we’re always fast and efficient. That’s how we’re able to cut the hourly guys’ move times in half!
Moovers always means the shortest moves you can make.
Learn more about how long your move will take How Long Will My Move Take?.
4. Do you offer fixed-rate pricing?
If a mover doesn’t offer a guaranteed fixed rate, find one who does. Otherwise, your move will take longer and cost you more. Cheap hourly rates may sound good at first until you Hourly Rates...Worth The Risk?– and hours – without you ever noticing!
After an initial in-home survey, Moovers will provide you with a guaranteed, flat rate price in writing so you know what you owe before you move. No matter what happens – traffic jam, rain, sky falling – your rate will not change. When you work with Moovers, you can be confident knowing your move will always be fast, efficient and budget friendly.
5. Are your cost estimates guaranteed in writing?
If a mover tells you a guaranteed price for your move, tell them to put it in writing. And don’t be surprised when they find some excuse not to. Final moving bills are routinely double or more the initial estimate because there are Hourly Rates.. Worth The Risk?, making you pay more. Moovers always tell you in writing what your fee will be so you always know what you owe before you move – guaranteed!
6. Do you charge add-on fees like fuel surcharges, and what are they?
Almost all moving companies add hidden fees to your bill, especially hourly movers. The added fees help them make up for the low hourly rates they offer.
Most movers add on hidden fees for the following reasons but Moovers never does!
- assembly & disassembly
- equipment rental
- elevators
- extra stops
- fuel
- IFTA
- mileage
- nights, weekends &holidays
- per box charges
- shuttle fees
- stairs
- taxes
- walking distance
- wardrobe boxes
We give you’re a guaranteed flat-fee in writing before you move so you always know what you owe and exactly what you’re paying for! With Moovers, the only surprises are good ones (like, “Wow, that move went fast!)
7. What is your claims rate?
This is one of the most important questions you can ask a mover. A company may appear to be on the up-and-up but if their former customers are upset and have claims against a company, beware! It’s time to look for another mover or you’re asking for trouble.
Our claims rate is just one-eighth the national average because we have experienced, well-trained employees who do quality work on every move. You’ll never be disappointed with Moovers!
8. What is your referral and repeat customer rate?
You can tell a lot about the quality of a company by its referral and repeat customer rate. If a moving company refuses to give you this rate or claims they don’t know, watch out!. Companies with a high number want to tell everybody they meet – at least we do!
At Moovers, 80% of our business is referral or repeat customers. Customers use us again and refer their friends because they just can’t beat our fast, efficient moves for one guaranteed fixed price!
9. Do you provide certified moving consultants free of charge?
Moving is such a daunting process, why go through it alone when you don’t have to? Moovers assigns you a certified moving consultant FREE of charge at the very beginning of your move. They work closely with you throughout your move to answer all of your questions and ensure your Moovers solution meets all of your needs.
10. Are your trucks delivery trucks or real moving trucks?
Most people don’t know to ask this question - but it’s one of the most important ones! Most hourly movers use delivery trucks instead of premium moving trucks because they’re a lot cheaper and easier to find. But delivery trucks were never intended for professional moving! They hold fewer items, lack protective equipment for your belongings and always cost you a lot more money in the end.
Moover’s only uses large, industrial-sized trucks designed specifically for heavy-duty moving. Real Moving Trucks about how are quality trucks save you time and money on every move!
11. Are your workers employees or temp labor?
Hourly movers are usually untrained temp employees because companies don’t have to pay them very much. But jumping from company to company, temp movers have no vested interest in the company or the customers they serve!
That’s why movers uses only fully-trained, licensed employees who care about Moovers and our customers like you! They are complete professionals at what they do. They know how to load a truck using every inch of space so your move requires fewer trips to save you money – and so much more Find out more [link to “Best Employees” page] about how our movers’ professionalism and expertise sets Moovers a part from all the other moving companies.
12. Do you offer customer support 7 days a week?
Problems and questions about your move have a funny way of cropping up after normal business hours. When that happens, you’re simply out of luck with most companies - but not with Moovers! Our customer support lines are open 7 days a week so you can get all of the help you need, when you need it. Moovers never leaves our customers out in the cold!
Ready to put Moovers to work for you? Sign up TODAY!